Bills from nowhere: Ukrainians explained how not to become victims of communal fraud.

Competent consumer protection from unjustified payments for communal services: advice from expert Oleg Popenko

Ukrainian consumers constantly face unjustified bills for communal services, but verifying them is very difficult. However, there are specific ways to protect against monopolists in the field of communal services.

According to 'Khvylia', this was reported by the head of the Union of Consumers of Communal Services Oleg Popenko during a broadcast with Yuriy Romanenko.

The expert emphasized that the main problem lies in the lack of state control and the necessary infrastructure for consumer protection.

Protective actions for consumers

Document every interaction

Oleg Popenko recommends documenting all interactions with communal services on paper, concerning any agreements or inconsistencies.

Demand work completion acts

The expert stresses the need to demand work completion acts, especially regarding services that should be provided by communal enterprises but are actually not performed.

Monitor expenses for the house

Popenko recommends requesting technical documentation for the house and demanding the completion of capital repairs in cases of unspent funds.

Particular attention – to meters

The expert warns of the importance of proper functioning of meters to avoid unfair and costly charges for services.

Do not pay for unprovided services

Popenko urges not to pay for services provided if they were actually not received.

Collective actions – more effective

The expert emphasizes the importance of consumers uniting to protect their rights and effectively influence communal services.

In case of violations of consumer rights, Oleg Popenko advises contacting the Union of Consumers of Communal Services, which provides support and consultations on consumer rights protection.

Analyzing the expert’s advice, one can conclude that the awareness and active stance of consumers are key to effective control over communal bills and service quality. Well-organized community actions can ensure the protection of their interests and improve living conditions in their place of residence.